Check out our Responsible Guest Guide

COMMUNITY AND ENGAGEMENT STATEMENT

Partnering with Our Community

At Ocean Hotels, we see ourselves as more than just a business; we are a partner in our local community. We are dedicated to operating in a way that respects and celebrates the culture, heritage, and people that make our island so special. By listening to and engaging with our neighbours, we ensure our contributions are truly beneficial.

Our Goals Include

• Strengthening the local economy and supporting community-focused initiatives

• Honouring and protecting local culture and ways of life

• Helping to secure access to vital resources and services

Our Actions Speak Louder Than Words

• We guide our guests to explore our amazing historical and natural sites, so they appreciate the rich history and traditions of our island.

• We encourage our guests to discover and support the unique products and services offered by local businesses.

• We encourage guests to join our efforts to give back, inviting them to donate school supplies via the Pack for a Purpose program which supports the efforts of Variety -The Children’s Charity as well as voluntarily contributing to the BHTA Tourism Fund.

• We educate our guests on how to act as responsible visitors, showing respect for our people, wildlife, and the environment.

• We prioritise sourcing products and services locally whenever we can, as per our purchasing policy.

• We focus on hiring locally, have established local internship programs and a robust training program to upskill our team.

• We regularly donate reusable items like linens, towels, and furniture to local charitable organisations.

• Each year, we contribute financially and in-kind to several local charities, schools and community initiatives.

This commitment is communicated to all employees, suppliers, and the public via our handbooks, contracts, noticeboards, and website.

ENVIRONMENT STATEMENT

Our Commitment to a Sustainable Future

At Ocean Hotels we are passionate about protecting our environment and are committed to making a real difference through proactive measures and smart operations. Our team is passionate about this mission, always looking for ways to reduce our impact and sustain the local environment. It's more than a policy; it's a core part of who we are.

This commitment guides every aspect of our daily operations. We've set clear goals and are taking proactive steps to build a more sustainable future together.

Our Goals

• Reducing Our Footprint: actively reducing carbon emissions, water usage, and waste.

• Monitoring energy, water, and waste production to track progress.

• Upgrading to low-energy lighting across the entire property.

• Installing flow restrictors on taps to conserve water.

• Providing guests with tips on saving energy, conserving water, and recycling.

• Prioritizing the use of sustainable products.

• Generating electricity with solar panels and reducing emissions with a solar farm.

• Protecting Our Planet: ensuring the sustainability of natural resources.

• Minimising pollution, including light, noise, and soil quality.

• Replacing cleaning products with eco-friendly alternatives.

• Using only ozone-friendly equipment.

• Supporting conservation, biodiversity, and natural site protection.

• Educating guests to act responsibly around wildlife, flora, and fauna.

We believe this is a team effort. We regularly train our employees and empower our guests, suppliers, and partners to join us in our commitment to a more sustainable world.

LABOUR AND HUMAN RIGHTS STATEMENT

Our Commitment to People and Fairness

At Ocean Hotels, we believe a successful business is built on respect, fairness, and a deep commitment to human rights. Our dedication extends to everyone we interact with—our team, our guests, our suppliers, and the wider community here in Barbados. We are dedicated to upholding the highest standards of labour practices and human rights, ensuring everyone feels valued, safe, and treated with dignity.

We have a zero-tolerance policy for harassment or discrimination. We celebrate diversity and believe everyone deserves equality and respect.

How We Uphold Our Values

• Partner with suppliers who share fair practices; require all to sign our code of conduct.

• Provide training on anti-discrimination, gender diversity, equality, health and safety, and child safeguarding.

• Ensure recruitment is fair, transparent, and inclusive.

• Prioritise internal promotions and conduct regular salary reviews.

• Clearly communicate grievance and disciplinary procedures.

• Offer training opportunities for personal and professional development.

• Conduct surveys to gather feedback and improve well-being at work.

• Support staff with diverse abilities.

• Safeguard children by identifying, preventing, and reporting exploitation and abuse.

This commitment is shared with staff, suppliers, and guests, and is included in handbooks, noticeboards, contracts, and our website.

SAFEGUARDING CHILDREN STATEMENT

Our Commitment to Child Safeguarding

At Ocean Hotels Barbados, we are dedicated to safeguarding children and preventing all forms of human trafficking, exploitation, and abuse. Our Safeguarding Children commitment guides our employees, interns and contractors to support our efforts to maintain a safe environment under the mantra: if you see something that doesn’t seem right, please say something.

How We Help Protect Children

• Train employees to recognise and respond to signs of abuse, exploitation, or suspicious behaviour.

• Encourage sensitivity and support when children seek help or show distress.

• Encourage guests and employees to report concerns immediately.

• Handle reports with urgency and discretion, identifying perpetrators to authorities.

• Engage authorities promptly if a child appears at risk or in danger.

This commitment is a cornerstone of our operations, reviewed annually and shared with our teams and stakeholders.

STANDARDS AND QUALITY ASSURANCE STATEMENT

Ocean Hotels is dedicated to maintaining high standards for guests, employees, and partners. Feedback is crucial, and we actively seek it to continually improve.

Guest Feedback

• Arrival: guests are invited to a morning briefing to ensure comfort, collect feedback, and share local information.

• Surveys: sent after departure to gather suggestions.

• Internal Communication: feedback is shared with employees via Customer Voice emails.

• Guest Info Access: booklet via QR code for quick communication with front desk.

Employee Feedback

• Routine pulse surveys and open-houses to discuss issues and concerns.

• Monthly newsletters with training and reminders.

SUSTAINABLE PURCHASING STATEMENT

Our Purchasing Promise
At Ocean Hotels, we believe protecting our island, community, and guests is a shared responsibility. Sustainability is core to how we operate daily.

How We Make a Difference

• Prioritize local and organic products.

• Aim to be plastic-free, using biodegradable plastics only when necessary.

• Partner with suppliers who cut waste via reusable packaging or bottle returns.

• Choose eco-friendly cleaning and office supplies.

• Support Fair Trade certified goods.

• Prefer Green Certified Suppliers.

• Buy in bulk to reduce packaging waste and emissions.

• Select environmentally safe electrical items.

We know not every product meets all these guidelines, but we encourage vendors to join us in this journey toward a sustainable future.